To create an account, click on the 'Register' button in the top navigation bar. Follow the prompts to enter your personal information, create a username and password, and complete the verification process. You'll receive a confirmation email once your account has been created successfully.
What information do I need to register?
To register on our platform, you'll need to provide your full name, date of birth, email address, phone number, and in some cases, your insurance information. You may also be asked to upload a photo ID for verification purposes. All your information is securely encrypted and protected.
Is my personal information secure?
Yes, we take data security very seriously. All personal information is encrypted using industry-standard protocols, and we comply with HIPAA regulations to ensure the privacy and security of your health information. We never share your personal data with third parties without your explicit consent.
How do I schedule an appointment?
After logging into your account, navigate to the 'Appointments' section and click on 'Schedule New Appointment.' Select your preferred doctor, date, and time from the available options. You'll receive a confirmation email with the details of your appointment, and reminders will be sent as the appointment date approaches.
Can I change or cancel my appointment?
Yes, you can change or cancel appointments through your account. Go to the 'Appointments' section, find the appointment you wish to modify, and select 'Reschedule' or 'Cancel.' Please note that some appointments may have cancellation policies or fees depending on how close to the appointment time you make changes.
How do I access my medical records?
Your medical records can be accessed through the 'Medical Records' section of your account. You can view past visit summaries, test results, prescriptions, and other health information. If you need a complete copy of your medical records, you can submit a request through the platform, and our team will process it according to applicable regulations.
What insurance plans do you accept?
We accept a wide range of insurance plans, including major providers such as Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and Medicare. For a complete and up-to-date list of accepted insurance plans, please visit the 'Insurance' section of our website or contact our billing department.
How can I update my insurance information?
To update your insurance information, log into your account and navigate to the 'Profile' or 'Insurance Information' section. Click on 'Edit' or 'Update Insurance,' enter your new insurance details, and upload images of your insurance card (front and back). Our team will verify the information and update your records accordingly.
How do I reset my password?
If you've forgotten your password, click on the 'Forgot Password' link on the login page. Enter the email address associated with your account, and we'll send you a secure link to reset your password. For security reasons, these links expire after 24 hours.
What should I do if I need technical support?
If you encounter technical issues while using our platform, please click on the 'Support' link at the bottom of the page or email [email protected]. Include details about the issue you're experiencing and any error messages you receive. Our technical support team is available Monday through Friday, 9 AM to 5 PM EST.